Receipt and Inspection

Upon receipt of product, inspect all items for damage before signing the receipt. If damage is detected, note on the carrier’s bill of lading and if possible take pictures of the damage. Do not accept the shipment if product is damaged.

Prescriptions from our Pet Pharmacy

• Prescription items will only be shipped within the United States.
• Prescription items will take at least one additional business day for processing. Prescription orders with additional items will ship at the same time and follow the shipping schedule for those other items.
• For information on how to ship your order separately, please call 800.786.4751.

Temperature Sensitive Products (Including Vaccines)

• We strongly encourage shipping vaccines by 1 or 2-day service. If you request Ground shipping, which can take up to 10 days to deliver, Revival assumes no liability if they arrive warm.
  • Overnight orders can only be shipped Monday-Thursday. Orders taken after 1:30 pm CDT on Thursday will be shipped the following Monday.
  • 2nd day orders can only be shipped Monday-Wednesday. Orders taken after 1:30 pm CDT on Wednesday will be shipped on the following Monday.
• Vaccines cannot be shipped on a Friday, unless you request Overnight with a Saturday delivery. Additional charges apply. Saturday delivery is not available in all areas.
• Please select the correct item number and check the expiration dates (link on each product page) as vaccines are non-returnable.
• Vaccines are packed with ice in a Polar box. The charges for these boxes are $7.00. This cost includes additional ice.
• The ice packs are non-toxic and bio-degradable. If accidentally ingested, constipation or vomiting may occur.
• Once you receive your vaccines, place them in the refrigerator and avoid exposing them to direct sunlight or freezing conditions.
• Vaccines cannot be shipped to P.O. Box addresses.
• Temp Sensitive Orders to AK & HI can only ship via Overnight. Some areas may take 2 days for delivery.
• Due to customs regulations, we cannot ship temperature sensitive products and/or vaccines outside of the United States.
• We also recommend reading our blog post titled, “Shipping Vaccines: How to Know if the Vaccine Temperature is Safe?”

Shipping Charges

Shipping charges are determined based on the total dollars of the order, shipping weight, the destination of each order, and the service selected.

FOB (larger) items and Drop Ship items (ie. Cages, exercise pens, grooming tables, dryers, crates, kennels, etc) require more shipping charges because they are classified as an “oversized” item. FOB items are Ground shipping only and do not qualify for free ground shipping.

In order to control shipping costs for our customers, Revival will choose the best shipping carrier for each order unless otherwise specified by the customer. Your package may arrive via UPS, USPS or SpeeDee. If you require a specific carrier, please note this in the comments on your order.

Backorder Policy

Revival Animal Health works very hard to ensure all products are readily available and in stock when you order. If your order includes a backordered item, the following solutions are available to you:

1. We can hold your entire order until the backordered item arrives.
2. We can ship the items in stock and ship the backordered item when it is available.

Orders outside the contiguous 48 US States

International orders and all orders outside the 50 States will incur additional shipping charges. If you would like a shipping quote, please email your location (along with a postal code) and the items you wish to purchase to info@revivalanimal.com. You will receive a quote within the next business day. All international orders are shipped with UPS International. Customer is responsible for any customs, duties or taxes.

Returning Merchandise

If you need to return merchandise, please call 800.786.4751 for a return authorization number and instructions. Advise us what items you are returning and the reason for the return. Items must be returned in original packaging unopened. Returned products must be shipped back in a sturdy box to prevent damage. Insuring your shipment for traceability is recommended.

All returned products are subject to quality assurance inspection. If items do not pass the quality assurance inspection, Revival will dispose of the items or return them to you. Returned products passing the quality assurance inspection are subject to a restocking fee.

Restocking Fees For Items From the Revival Warehouse
If items from our warehouse are returned:

• 0-30 days from purchase date: No restocking fee.
• 30-90 days from purchase date: 20% restocking fee

No returns after 90 days from purchase date.

We are unable to accept product returns 90 days after purchase date.

NOTE: We are unable to accept returns on vaccines, Rx items, refrigerated items, test kits, clothing, books, videos, stainless steel products or special order drop-shipped items. Claims need to be filed within 72 hours of delivery to provide customer satisfaction.

Drug and Needle/Syringe Disposal

Disposal of medical sharps:

1. When you’re finished with the syringe and needle, do not try to recap, remove, bend or break the needle.
2. Immediately dispose of the syringe and needle in a puncture-proof sharps container.  Keep sharps containers away from children and animals.
3. Wash hands after handling.

Disposal of sharps container:

1. When your sharps container is half full, use duct tape to tightly seal the lid of the container.  Label the container “Do Not Recycle” and “Livestock Sharps” to properly identify the contents.
2. Dispose of the sharps container in one of the following ways:
   1. Local drop box or supervised collection site.
   2. Household hazardous waste collection site.
   3. Mail back program
   4. Residential special waste pickup service.
3. Dispose of the containers in accordance with your state’s regulations.
   1. Find your state’s regulations at www.safeneedledisposal.org

Order at revivalanimal.com
4qt. – #30922-556
8qt. – #30922-764

Disposal of unused prescription medications

1. Return unwanted or unused medications to Revival Animal Health in person, or visit www.disposemymeds.org to find a pharmacy near you.

Or

1. Remove unwanted medication from any wrappers or containers and place it in a plastic bag with moist coffee grounds or cat litter.  Dispose of this bag in your regular garbage collection.

Please do NOT dispose of unwanted meds down the drain or toilet.

Pricing

While we make every effort to prevent errors, mistakes may occur. We reserve the right to correct typographical errors. Prices are subject to change without notice.

Gift Cards are Available

Holidays, anniversaries, birthdays or just because! Gift Cards are available at any time of the year.

No Minimum order

Revival Animal Health does not have a minimum order.

Sales Tax

Due to a 2018 Supreme Court ruling, we are charging sales tax in the following states effective 11/1/2018: Alabama, Hawaii, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Michigan, Minnesota, Mississippi, Nevada, New Jersey, North Carolina, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Vermont, Washington, Wisconsin

We will charge sales tax in the following states effective 12/1/2018: Colorado, Connecticut

We will charge sales tax in the following states effective 1/1/2019: Georgia, Louisiana, Nebraska, Utah, West Virginia

We will charge sales tax in the following states effective 2/1/2019: New York, Wyoming

We will charge sales tax in the following states effective 4/1/2019: California

We will charge sales tax in the following states effective 6/1/2019: Idaho

We will charge sales tax in the following states effective 7/1/2019: Arkansas, New Mexico, Tennessee, Virginia

We will charge sales tax in the following states effective 8/1/2019: Ohio

We will charge sales tax in the following states effective 10/1/2019: Arizona, Kansas, Texas

We will charge sales tax in the following states effective 4/1/2021: Massachusetts

We will charge sales tax in the following states effective 7/1/2021: Florida

We will charge sales tax in the following states effective 7/1/2022: Alaska

We will charge sales tax in the following states effective 1/1/2023: Missouri